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Common topics

Payments & top-ups — Contact us with the email address associated with your Apple ID, the game name, and a description of the issue. We handle all payment-side inquiries for the licensed titles.

Refunds — As the operator and payment processing entity, we can assist with refund requests for in-game purchases. Contact us first and we'll guide you through the process. Apple remains the platform of record for App Store transactions.

Privacy requests — See our Privacy Policy for instructions on accessing, correcting, or deleting data we may hold.

Game bugs & gameplay — Game defects are handled by the licensor, Micro Guest Network LLC. You can also reach us and we'll route the report appropriately.